Capri Mentorship Program: Mentor Toolkit
10
EFFECTIVE
The way to improve your listening skills is to practice active listening. Active listening
is about making a conscious effort to hear not only the words that another person is
saying but, more importantly, try to understand the complete message being sent.
Although we spend a lot of time in relationships 'hearing', experts estimate that only
25-50% of this time is spent actually 'listening'.
Use the below steps to improve your active listening skills. Click each box for more
details on each step.
LISTENING
1Pay Attention
4Summarize 2Withhold
Judgement
5Share 3Clarify
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MENTOR TOOLKIT